hbjaee Terms and Conditions
Please read these terms carefully before using the hbjaee platform. This document clearly sets out your rights, responsibilities, and the rules governing our services.
Introduction and Acceptance
These Terms and Conditions ("Terms") form a legally binding agreement between users of the hbjaee platform and its services ("you" or "member") and hbjaee ("we", "us").
By accessing the hbjaee website, mobile version, or any other digital channel, registering an account, or using any game or betting service, you are considered to have unconditionally accepted all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.
We reserve the right to amend these Terms at any time. Continuing to use the platform after changes take effect means you have accepted the updated Terms. We therefore recommend reviewing this page regularly.
Membership Eligibility and Age Requirement
To become a member of the hbjaee platform and use its services, you must meet the following requirements:
- You must be 21 years of age or older. Opening an account or playing games by minors (those under 21) is strictly prohibited.
- You must not be a resident of any jurisdiction where online gaming or betting is legally prohibited.
- Your personal information must be accurate and complete.
- A person may open only one account. Opening multiple accounts is a violation of these Terms.
- You must log in to your own account yourself — managing an account on behalf of someone else or through a third party is prohibited.
We may request documents at any time to verify age or confirm identity. Failure to provide documents or submission of false information may result in account suspension or termination.
Account Registration and Security
3.1 Registration Process
When registering an account, you must provide your correct name, mobile number, email address, and other relevant information. If you need to change any information provided at registration, please contact our support team.
3.2 Password and Security
It is your responsibility to keep your account password confidential. Use a strong password and do not share it with anyone. If you suspect unauthorized access to your account, contact our 24/7 live chat immediately.
- You are responsible for all activity on your account.
- Remember to log out after using an internet cafe or shared device.
- We reserve the right to temporarily lock an account if suspicious activity is detected.
3.3 Closing Your Account
You may request to close your account at any time via live chat. Make sure to withdraw any remaining balance before your account is closed.
Deposits, Withdrawals and Payments
4.1 Deposit Rules
Deposits at hbjaee can be made using bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳500. Deposits must be made only from a payment method registered in your own name. Deposits from third parties are not accepted.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳500. Approved withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the payment method used at the time of deposit or to a verified method on the account.
- All active bonus wagering requirements must be met before a withdrawal can be made.
- Large withdrawals may be delayed if verification has not been completed.
- Additional verification may be requested for suspicious transactions.
4.3 Currency
All transactions on hbjaee are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currency are not accepted directly.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members can receive a welcome bonus of up to 120% on their first deposit, with a maximum of ৳8,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. If you deposit ৳14,000 the maximum bonus of ৳8,000 applies and your total balance will be ৳22,000.
5.2 Wagering Requirements
All bonuses must meet a 25x wagering requirement before withdrawal. This means you must wager a total amount equal to the bonus multiplied by 25. Slots contribute in full toward wagering; the contribution from live casino and sports betting may vary.
5.3 General Bonus Policy
- A bonus can be claimed only once.
- Bonuses cannot be transferred from one account to another.
- We reserve the right to grant or cancel a bonus without giving a reason.
- If bonus abuse or fraud is suspected, the account in question will be investigated.
- Each promotion has its own expiry period; expired bonuses are cancelled automatically.
Betting and Gaming Rules
6.1 General Gaming Rules
All games and betting services at hbjaee operate on the principles of fairness and integrity. All outcomes are determined by verified random number generators (RNG) and cannot be interfered with.
6.2 Betting Limits
Each game and market has its own minimum and maximum bet limits, which are displayed in the game lobby. We reserve the right to change these limits at any time.
6.3 Technical Issues
If a game is not completed due to a technical error or disconnection, we will determine the outcome based on server records. Claims for losses due to technical issues are generally not accepted, though each case is considered individually.
6.4 Prohibited Activities
- The use of auto-betting software or bots is strictly prohibited.
- Colluding with other members during play is prohibited.
- Operating multiple accounts for the purpose of bonus abuse is prohibited.
- Exploiting system vulnerabilities or technical errors is prohibited.
VIP Program and Cashback
hbjaee has three VIP tiers. A weekly cashback benefit is provided at each tier:
- Bronze — up to 0.5% cashback per week
- Silver — up to 1.0% cashback per week
- Gold — up to 1.5% cashback per week
You can be automatically promoted to a higher tier based on your gaming activity. Cashback is added to your account at a set time each week. Wagering requirements may also apply to cashback.
We reserve the right to change the terms of VIP benefits, suspend, or cancel the program.
Responsible Gaming
hbjaee believes that gaming is for entertainment only — it is not a source of income. We encourage all members to play responsibly and within their means.
- You can set a deposit limit on your account.
- Take advantage of the temporary break ("cooling off") option when needed.
- If gaming is affecting your daily life, family, or financial situation, please contact us.
- If you need help, you can reach our 24/7 live chat for support.
For more information, visit our Responsible Gaming page.
Intellectual Property and Content Ownership
All content on the hbjaee website — logos, designs, graphics, text, software, and other elements — is the intellectual property of hbjaee. Reproducing, distributing, or using any content for commercial purposes without written permission is prohibited.
Game software is subject to the intellectual property rights of the respective providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). Attempting to download, modify, or reverse engineer this software is prohibited.
Privacy and Data Protection
Our Privacy Policy applies to the collection, storage, and use of your personal information. By accepting these Terms, you are also accepting our Privacy Policy.
hbjaee uses SSL encryption and other modern security technologies to keep your information safe. Personal information is not sold to third parties.
Limitation of Liability
hbjaee accepts no liability in the following situations:
- A game not being completed due to internet disconnection or technical issues.
- Force majeure events (natural disasters, war, government orders) that disrupt the service.
- Unauthorized access resulting from your own negligence with your account credentials.
- Delays or errors in third-party payment systems.
In the event of any dispute, our server records will be treated as the final evidence.
Account Suspension and Termination Policy
We may suspend or permanently terminate your account without prior notice in the following circumstances:
- Violation of any provision of these Terms.
- Providing false or misleading information.
- Operating multiple accounts.
- Suspicious activity related to fraud or money laundering.
- Bonus abuse or exploiting system vulnerabilities.
- Abusive or harassing behavior toward other members or staff.
In the event of account termination, a decision on returning any valid balance will be made after the investigation is complete. Winnings obtained through fraud will be forfeited.
Complaint Resolution Process
If you have a complaint or dispute, please follow these steps:
- Step 1: Submit your complaint directly via our 24/7 live chat.
- Step 2: If the issue is not resolved via live chat, write to us in detail at [email protected].
- Time limit: Complaints must be submitted within 30 days of the incident.
We take all complaints seriously and aim to respond within a reasonable timeframe.
Changes to Terms and Applicable Law
14.1 Changes to Terms
hbjaee reserves the right to change these Terms and Conditions at any time. Changes will be published on this page and will take effect from the date they are posted. Members are expected to check this page regularly.
14.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, only that provision will be removed — the remaining Terms will continue in full force and effect.
14.3 Entire Agreement
These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between you and hbjaee and replace all prior oral or written understandings.
Have a question? We are here to help
If you have any questions about these Terms, contact us via our 24/7 live chat or email us at [email protected].