hbjaee Responsible Gaming — Your Protection is Our Priority
Gaming is for entertainment, not for stress. hbjaee provides all the tools and support you need to stay in control of your gaming.
What is Responsible Gaming and Why is it Important?
hbjaee believes online gaming can be an enjoyable form of entertainment — as long as it is enjoyed within the right limits. Responsible gaming means playing with your financial means and time in mind, never chasing losses by placing bigger bets, and never letting gaming take priority over other responsibilities in your daily life.
Our platform is for people aged 21 and above only. hbjaee always places the mental wellbeing, financial security and family relationships of its players at the highest priority. We want you to stay safe at all times and for gaming to remain a positive experience in your life.
Remember: Gaming is never a guaranteed way to earn money. Winning and losing are both possible in every game. Only play with what you can afford to lose — never bet with borrowed money or by breaking into your savings.
Our Protection Tools and Features
21+ Age Restriction
hbjaee strictly prohibits registration and gaming by anyone under 21. We confirm age during account verification. If you know of a minor attempting to use this platform, please contact us.
Deposit Limit Setting
You can set your own daily, weekly or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, you must wait at least 7 days — this cooling-off period helps you make a considered decision.
Loss Limit Setting
Decide in advance how much you are prepared to lose within a given period. Once that limit is reached, your account will automatically stop accepting bets. This is one of the most effective ways to keep financial losses under control.
Time-Out
If you feel you need a break, you can take a time-out from 1 day up to 30 days. During this period your account will be temporarily closed for login. Once the time-out ends, your account will be automatically reactivated.
Self-Exclusion
If gaming has become a problem, you can choose a long-term self-exclusion — 6 months, 1 year or permanent. While self-exclusion is active, your account will be completely locked and no new account can be opened.
Session Reminders and Reality Checks
You will receive periodic pop-up notifications reminding you how long you have been playing and how much you have spent. These reminders will keep you aware and encourage you to take breaks in time.
Deposit Limits and Break Options
The table below summarises the various responsible gaming protection options available at hbjaee and how each one works.
| Protection Type | Duration | Time to Take Effect | Can It Be Reversed? |
|---|---|---|---|
| Daily Deposit Limit | 24 hours | Immediate | Can be increased after 7 days |
| Weekly Deposit Limit | 7 days | Immediate | Can be increased after 7 days |
| Monthly Deposit Limit | 30 days | Immediate | Can be increased after 7 days |
| Time-Out | 1–30 days | Immediate | Automatic after the set period |
| Self-Exclusion (Short-Term) | 6 months – 1 year | Immediate | Apply at end of period |
| Self-Exclusion (Permanent) | Permanent | Immediate | Cannot be reversed |
Important: The minimum deposit at hbjaee is ৳500 and the minimum withdrawal is ৳500. When a deposit limit is set, this minimum amount still applies. Your set limit can be reduced at any time through the support team.
Warning Signs of Problematic Gaming
If any of the following apply to you, please contact us or take a break.
Chasing Losses
Placing bigger bets after a loss to try to win back money — this is the most common and dangerous behaviour.
Spending More Time or Money Than Planned
Consistently spending far more time or money than you intended to when you started playing.
Hiding Gaming from Family and Friends
A tendency to keep your gaming habits secret from loved ones is a clear sign of a problem.
Anxiety or Irritability When Unable to Play
Feeling uncomfortable, irritable or restless when you cannot play may be a sign of dependency.
Gaming with Borrowed Money or Savings
Using money meant for bills, groceries or other essential expenses on gaming is a sign of a serious problem.
Failed Attempts to Stop Gaming
Repeatedly trying and failing to cut back or stop gaming — this is a signal to seek professional help.
How to Use the Protection Tools
Log In to Your Account
Log in to your account at hbjaee and go to the "Account Settings" section.
Open the "Responsible Gaming" Tab
Within Settings, select the "Responsible Gaming" tab.
Choose Your Preferred Limit
Select whichever you need — deposit limit, loss limit, time-out or self-exclusion.
Confirm
Enter the amount or duration and confirm. The limit will take effect immediately.
You can also do this via live chat: If you cannot change the settings yourself, ask our 24/7 live chat support team — they will help you straight away in Bengali and can activate any limit or self-exclusion on your behalf.
More Details on Self-Exclusion
Self-exclusion is the strongest protection option available. Once you choose it:
- Your hbjaee account will be completely closed.
- No deposits, bets or withdrawals will be possible while self-exclusion is active.
- Any attempt to open a new account with the same email or phone number will be blocked.
- Permanent self-exclusion cannot be reversed once activated.
- For a limited-term self-exclusion, you will need to contact the support team at the end of the period to reactivate your account.
To activate self-exclusion, contact our 24/7 live chat directly or email [email protected]. Our team will verify your identity and act promptly.
Protection of Minors
hbjaee strictly operates for people aged 21 and above only. We take the following steps to keep minors away from online gaming:
- Providing a date of birth at registration is mandatory.
- In cases of suspicion, we may request a national identity card or other proof of identity.
- Never share your account password with other members of your household.
- Use parental control software on your device if there are children or teenagers at home.
For Parents: If your child attempts to access hbjaee or any other gaming platform, please notify us at [email protected]. We will take immediate action.
Support and Contact
hbjaee Support Team
If you feel gaming is becoming a problem, do not hesitate to contact us. Our trained team is always ready to assist you in Bengali.
Is Gaming Becoming a Problem? Ask Yourself These Questions
- Am I spending more money on gaming than I can afford?
- Is gaming becoming more important than my family or work?
- When I lose, am I playing even more out of frustration or anger?
- Do I feel restless or low when I am not gaming?
- Has anyone expressed concern about my gaming?
If the answer to any of these is "yes", please contact our live chat right now.
Common Questions About Responsible Gaming
Stay Safe, Play with Enjoyment
hbjaee is committed to creating a safe and enjoyable gaming environment for you. Explore our sports, slots and casino sections — always responsibly.