hbjaee's Privacy Policy

1 About This Policy

hbjaee ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") tells you what kinds of personal information we collect, how that information is used, who it may be shared with, and what your rights are.

By accessing our website hbjaee.cam or using our services, you agree to the terms of this privacy policy. This policy may be updated from time to time, so we recommend reading it regularly.

2 Personally Identifiable Information

When you create an account or use services on hbjaee, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Financial information — bKash, Nagad, Rocket, or bank account numbers (for processing transactions)

3 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login time, session duration, and game activity data
• Information obtained from cookies and similar tracking technologies
• Analytical data on page visits, clicks, and usage patterns

4 Transaction and Financial Information

When deposits, withdrawals, and other financial activities are carried out, we store transaction history, amounts, and method details. This information is used for anti-money laundering and fraud detection.

5 Service Delivery and Operations

We use the collected information for the following purposes:

• To create, manage, and verify your account
• To process financial transactions including deposits and withdrawals
• To provide gaming services and improve your experience
• To send information about bonuses, promotions, and rewards
• To provide 24/7 customer support
• To enforce responsible gaming guidelines

6 Security and Legal Compliance

We use your information to:

• Detect and prevent fraudulent and deceptive activity
• Meet legal obligations and satisfy regulatory requirements
• Prevent unauthorized access to accounts
• Maintain the security and integrity of our systems

7 Communication and Marketing

With your permission, we may notify you by email about new games, promotions, bonus offers, and important platform updates. You can request to stop receiving marketing communications at any time by contacting us or through your account settings.

8 Sharing Information with Third Parties

hbjaee does not sell your personal information. However, information may be shared with trusted third parties in the following circumstances:

• Payment Processors: Payment methods such as bKash, Nagad, Rocket, and bank transfers receive the information needed to complete transactions.
• Technology Partners: Game providers and software service providers required for platform operations may receive limited information.
• Identity Verification Services: Specialized providers for the KYC (Know Your Customer) verification process.
• Legal Authorities: Where required by court order or legal obligation.

All third parties are contractually bound to keep your information confidential and to use it only for the specified purpose.

9 International Data Transfers

Your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the relevant country.

10 Use of Cookies

Our platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: For the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To monitor site usage and make improvements.
• Security Cookies: To detect fraudulent activity.

You can control cookies through your browser settings, but disabling certain cookies may affect some platform services.

11 Security Technology

hbjaee uses industry-standard security measures to keep your personal and financial information secure:

• SSL encryption — all data exchanges take place over encrypted channels
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Database encryption and a secured server environment
• Automated fraud detection systems

12 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after account closure, some information may be retained for a specified period due to legal obligations or dispute resolution needs.

13 Your Rights Regarding Your Information

As a user of hbjaee, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, readable format.
• Right to Withdraw Consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, please contact us by email or through 24/7 live chat. We will respond to your request as promptly as possible.

14 Changing Account Information

You can view and update many personal details directly by logging into your account. Changes to information related to identity verification may require you to contact our support team.

15 Restrictions for Those Under 21

hbjaee's services are for individuals aged 21 or older only. We do not knowingly collect personal information from minors and do not permit them to use our platform.

If we become aware that a minor is using our platform, we will immediately close their account and delete all collected information. Parents and guardians are advised to monitor their children's internet use.

16 Amendments to the Privacy Policy

hbjaee may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will notify you by email or through a platform notification.

Continued use of the platform after changes are made will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

17 Applicable Law

This privacy policy is governed by the applicable laws of Bangladesh. Any disputes relating to data protection will be resolved in the competent courts of Bangladesh.